Ukigumo

Free shipping on orders over A$40. Please allow up to 2 business days for processing before your order ships.

Estimated Delivery Times will be 3-12 business days. Please note, estimated shipping times are not guaranteed.

*As most of our products are fragile, we will make every effort to ensure their safety during transportation

For damaged products: as most of our products are fragile, we will make every effort to ensure their safety during transportation, but sometimes damage is unavoidable. Please contact us promptly after receiving a damaged product for a replacement or refund.

For unsatisfactory products: we offer exchanges or refunds within 30 business days of receiving the product. Please note that we can only process one return or exchange per order. We kindly ask that you carefully consider all products before requesting a return for your benefit.

We use secure payment methods such as PayPal and Stripe to ensure that your payment information is protected. You can feel confident knowing that your payment is processed safely and your personal information is secure.

If you have any questions, please do not hesitate to contact us via this LINK. Our team is dedicated to providing prompt and efficient email support to address any concerns you may have.